Last updated: August 19, 2026
Sonoran Reserve LLC (“Sonoran Reserve,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes the information we collect when you visit sonoranreservewater.com, reserve or purchase a membership, or otherwise interact with us, how we use it, and the choices you have. By using our website, you agree to the collection and use of information as described in this policy.
1. INFORMATION WE COLLECT. We collect information in three ways. Information you provide: when you reserve a membership, join a waitlist, create an account, or place an order, we collect information such as your name, email address, phone number, delivery address, ZIP code, and delivery instructions you choose to share (for example, gate codes or preferred placement). Payment information: payments are processed by our payment processors (including Shopify Payments, PayPal, and Shop Pay); we do not store your full card number on our systems. Information collected automatically: when you browse our site, we and our service providers automatically receive technical information such as your IP address, browser and device type, and pages viewed, collected through cookies and similar technologies.
2. HOW WE USE YOUR INFORMATION. We use your information to provide and manage your membership and recurring deliveries; to schedule, route, and complete deliveries; to process payments and any charges described in our Terms of Service; to communicate with you about your account, orders, and deliveries; to notify you about service availability in your area; to send marketing communications where you have opted in; to improve our website and service; and to protect against fraud and misuse.
3. COOKIES AND TRACKING. Our website uses cookies and similar technologies to operate the store (such as keeping items in your cart and remembering your delivery selections), to understand how visitors use our site, and, where permitted, to support our marketing. When you first visit, you may accept or decline non-essential cookies using our consent banner; essential cookies required to operate the store remain active either way. You can also manage or disable cookies through your browser settings, though parts of the site may not function properly without them.
4. HOW WE SHARE INFORMATION. We do not sell your personal information. We share it only with service providers who help us run our business — including Shopify (our e-commerce platform), subscription and delivery-scheduling providers, payment processors, and email and SMS communication platforms — each of which may use your information only to provide services to us; with our bottling and fulfillment partners solely as needed to complete deliveries; and where required by law, legal process, or to protect our rights, customers, or the public.
5. TEXT MESSAGES AND MARKETING. If you opt in to text messages at checkout or elsewhere, we may send you delivery updates and marketing texts. Message and data rates may apply, and you can opt out at any time by replying STOP. You may unsubscribe from marketing emails at any time using the link in any message. Transactional communications about your account, orders, or deliveries are sent as part of the service and do not require marketing consent.
6. CHILDREN. Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18, and individuals under 18 should not submit information to us.
7. SECURITY AND RETENTION. We use commercially reasonable safeguards, and our platform providers maintain industry-standard security measures (including encryption of payment transactions). No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as needed to provide the service and meet our legal and accounting obligations.
8. YOUR CHOICES AND RIGHTS. You may access and update your account information through your member portal, or contact us to request access to, correction of, or deletion of your personal information, subject to information we must retain for legal, billing, or bottle-recovery purposes under our Terms of Service. We will respond to verified requests within a reasonable time.
9. CHANGES TO THIS POLICY. We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date, and material changes may be announced on our website. Your continued use of the site after changes are posted constitutes acceptance of the revised policy.
10. CONTACT US. Questions about this Privacy Policy or your information may be directed to info@sonoranreservewater.com. Sonoran Reserve LLC, Scottsdale, Arizona.